If you’re interested in improving your internet / wifi connectivity in the Bay of Islands (BOI), this is a 2022 primer of options available and some education and tips based upon a collection of experienced around the BOI, compiled by BICA member John Bjornson.
Best Internet Service Options in 2022
The clear 2022 favorites for new internet service:
Once you have the internet service turned on, you need a router & wi-fi network to serve your property. If the router that comes with your internet service doesn’t have strong or wide enough wi-fi coverage, buy a mesh network. The Eero 6 mesh network is a good and economical choice (though Eero is a challenge to set up with Vianet service). The router connects to your internet service provider’s modem, and you plug in 1, 2, or more extenders to outlets where you’re starting to lose wi-fi signal and want to improve it, and it all appears as a singlet wi-fi network.
For those who want to dig deeper and understand these and other options, read on…
Discussion of Current Internet Options (summer of 2022)
If you’re not ready for these options yet, it’s worth exploring with your mobile phone provide to see what data options they offer (including international plans), whether you can use your smartphone as a hotspot, etc.. The rest of this primer is for those ready to go beyond a smartphone option.
Dedicated Internet Service Options. The main options available today are:
All non-wired internet access methods are subject to storm-based interruptions, though Xplornet usually results in complete loss of Internet during dark cloud storms. Vianet users have reported occasional slowdowns and Starlink users have not noticed any impact.
Now for more on these options…
Rogers RocketHub
Because RocketHub doesn’t require a dish and it’s portable, you can easily move the modem to be in the building on the property where Internet is currently needed, and you can move throughout Canada and use this service throughout the whole year. There’s no installation fee (though there is a startup fee), and depending upon how you get started, you will either pay for the modem or incur it through monthly rental fees. It’s also the only option that all BOI properties can access.
Pros:
Cons:
Summary: Rogers RocketHub is a good option for those who don’t need a ton of Internet access (and those who are not tech savvy) and don’t have or want to set up and support their own wi-fi networks on their property. And if the better Starlink and Vianet options aren’t available, RocketHub is still a good alternative to using smartphones as hotspots.
Xplornet Data Satellite
Over the years / decades, Xplornet has been one of the most consistently good choices to go with, which may be in part because their entire business is focused on providing rural data connectivity, so they have to stay competitive and are typically getting ready for the next satellite launch with faster options. As of 2022, Starlink and Vianet each have clear advantages over starting new Xplornet service, especially in offering unlimited data. Estimating current installation is around $300 – $400.
Pros:
Cons:
Summary: Xplornet has often been one of the best options available for many of the past 20 years, which speaks to their consistency. New options like Vianet and Starlink make it difficult to recommend Xplornet to new customers right now unless other options aren’t available to you, and if you’re currently on Xplornet, you’d have to decide whether there’s enough of a reason to switch to one of the other options.
Starlink Satellite
Like Tesla, Elon Musk’s influence on Starlink is apparent in the newest service to come to our area. It’s by far the fastest download & upload speeds option, offers unlimited data, solves for the latency issue by launching lower-orbiting satellites than Xplornet, has developed a dish that automatically discovers and points to its satellites (so does not need professional installation). Yet part of that is there is no live person you can ever talk to, there is no seasonal suspension options, etc.. Even so, their entry in the market will likely cause the others to improve offerings or drop prices to compete. Their monthly price is currently $140+GST for unlimited data and fastest speed possible, and there are no less expensive options than that, so you’ll pay 12 months at this amount unless they add other plans in the future. Plus expect to pay about $900 for the equipment to get started.
Pros:
Cons:
Summary: If super-fast reliable internet speed is your primary priority and overall annual cost is a secondary priority, then StarLink is a no-brainer, and there currently is no waitlist in the Bay of Islands (a recent new customer received their hardware 1 week after placing the order online).
Vianet
Vianet is pretty new to the area, and the first to offer the LTE tower-based connectivity. In theory, this technology over the long-term should be most cost effective because there are no expensive satellites, and their Birch Island tower transmitter connects directly to whatever fiber optic or other high-speed connectivity comes through Birch Island. They currently offer several data plans – all are unlimited data and the price varies by how much you’re willing to pay for faster speeds. The lowest cost includes 10 MBPS download for about $80 + GST, which is probably the least expensive unlimited data option of any available today. The fastest option is $130 + GST per month for up to 50 MBPS. Installation / startup fees are around $300 – $400.
Pros:
Cons:
Summary: Unless you know you need Starlink speed or don’t have line-of-sight to Birch Island water tower, this is the best option considering cost differences in 2022 (and why I recently had Vianet installed and shut-down both Xplornet and RocketHub services I had). Installation wait time was a month for me but we were able to add several other new customers right away since they were already in the Bay of Islands to do installations.
Options Not Discussed
Most other options aren’t “options” in the Bay of Islands area:
Internet Connectivity Primer (and what to consider)
Care to understand a bit more on all the more technical factors? What access method works best for a property depends on how internet is expected to be used, so it’s important to understand some of the key features and differentiators. Or skip this section to learn more about wi-fi coverage options.
Download Speed
Speed is measured in Megabits per second (MBPS). It’s a measure of how fast content can be sent to your computer, which would include loading web pages, streaming videos, and the portion of Zoom/Teams calls that present video of the others on the call. Video requires much more data than audio. Though a single user on Zoom can have a good experience on a connection as low as 2 MBPS, that doesn’t account for stretches when the download speed dips or there are more than one person doing zooms simultaneously. Additionally, your actual download speed may be slower because your local wi-fi isn’t optimized so you’re losing additional speed there too. Download speeds that consistently stay about 10 MBPS, at minimum (at all times), should mean stable zoom calls, but more people on your network means you will want more, and network traffic almost always experiences brief periods of slowdowns from their normal speeds.
If you download high-definition movies, that could be 1 Gigabyte to 7 Gigabyte depending upon the length of the movie and the resolution / quality. A 4 GB Ultra HB movie could take 57 minutes to download on a 10 MBPS connection, but a Standard Definition clip may download in only 7 minutes. Two considerations for choosing lower quality videos are speed to download, and whether your internet connection is “metered”, meaning you pay relative to how much bandwidth you use. Back to the 4 GB movie download, it could take nearly 10 hours to download is over a 1 MBPS connection, but down to 23 minutes on a 25 MPBS connection, or 6 minutes on a 100 MBPS connection. Compare these to the data allowances that metered internet carriers provide and it’s easy to see why unlimited data is a much better option for most camps (or pay through the roof for data overages on the metered connections).
Upload Speed
Video conference calls are also highly affected by upload speed, which is also measured in MBPS and measures how fast content is sent from your computer to others. The same good Zoom experience can be for as low as 1 MBPS upload speed, but with the same caveats as above. You won’t want an internet connection anywhere near 1 MBPS upload speed if you’re doing video conference calls. Upload speed does not play a major factor though in general web browsing, or download / streaming videos, which are almost entirely about download speed. Sending e-mails with large attachments take longer on a slow upload speed but typically isn’t a major factor. Your upload speed is probably good enough if your download speed is for zooms – unless you’re on Xplornet (as discussed above). For zooms, ideally you have at least 5 MBPS and hopefully more.
Latency
Latency is the time it takes to send a command and receive something in return (also known as a “ping”). It’s related to the distance a computer command or request must travel, so internet options that must reach satellites high above the earth are limited by the speed of light. It can become a significant factor on Zooms because a connection with a long latency means there is always that extra delay (sort of like the old days when you’d talk to someone in Europe and had to wait an extra second before talking). Active web browsing is also impacted because it’s the difference between a near instantaneous response to a browser request and a connection with longer latency where you always have to wait about a second for the response. You can still have a very fast connection with long latency, and for streaming or downloading videos, latency isn’t as much of a factor because streaming services can “buffer” data.
How to Determine Your Current Speed
An easy and common way to test is by going to www.speedtest.net. You’ll see a “Go” option, and just hit that (but turn off VPN is you know you’re on one). No need to click on the other things, as the other stuff are advertisements to pay for the free website. After about half a minute you’ll get the report that looks like this –
Right now I’m experiencing 50.84 MBPS and 12.21 MBPS upload speed on my Vianet connection, and the latency is 48 milliseconds. This is way more than enough for zooms, streaming, etc., and the 48 millisecond latency means that when I hit “enter” on a Google search, Google receives my request 0.048 seconds later, which is about as fast as you can get here. You should expect to see different results by moving closer or further from your router, given the strength of the connection between your computer and the router is the other primary reason for experiencing slower internet speeds. For fastest and most reliable connections to your internet service, plug your computer directly into the router with an Ethernet (8 pin) cable, or move as close as possible to the router (or a repeater if you have repeaters on your network).
Data Allowance
Most of the current Bay of Islands internet service options cap the amount of data you can use for the monthly price, and then either charge for data overages or potentially slow down usage. The best way to understand how much is needed is to check on your actual usage for recent time periods. For those on Rogers / Rogers RocketHub, you can download “My Rogers” on your smartphone and it shows how much data you have used so far during the current bill cycle (though for whatever reason, this only works starting in the 2nd month and beyond for new customers). Xplornet users can log onto their account and see the same. Many invoices from past periods include data used during the period. And if those are too complicated, call customer service and they can usually tell you current and more recent data usage stats. Zoom, Teams, and other video conference options typically consume between ½ of a GB to 1.5 GB per hour of usage, depending upon the quality of video it is sharing. Unless you expect only a few Zooms, a few movies, and basic browsing, it’s typically a challenge to keep usage below 50 GB per month, especially with more than 1 user on the service.
An important way to maximize data allowance is to familiarize with apps that allow you to default to lower video resolutions. YouTube and most streaming apps will choose the highest resolution it can, so if you have a relatively fast connection, you may consume 1.65 GB per hour if YouTube is streaming at 1080p (full HD) quality. But, you can override the resolution on YouTube and most other streaming apps to something lower – playing YouTube videos back at 480p (standard quality) will reduce consumption from 1.65 GB down to 0.26 GB, which is about 6x less bandwidth. This is an important option to leverage for many online learning portals where there is a lot of video to download – if you’re on a metered plan. Reducing to the lowest resolution possible when on metered connections is recommended, as many times the lower quality is not even noticeable, especially on smaller devices or monitors. Another tactic to consider is planning ahead – download videos for future watching when you can connect to public or other high-speed internet connections, though note that this can take a long time if the public access method is not a particularly fast internet connection.
Finally, if you are on a metered service, there are a few things to avoid wasting using on data you didn’t realize you were using:
Seasonal Suspension
Most but not all internet options allow for those with cottage properties to suspend service for up to 6 months per year, and if you are interested in this option, be sure to see whether a 2- or 3-year contract will still allow you to use seasonal suspensions, and if so, what the catches are – they may require you to buy the equipment instead of renting it, they may only count the months you’re active as part of that multi-year commitment (so a 6-month user signing up for a 2-year contract may actually require 4 years of 6-month use to satisfy it). If you wish to access your property’s internet remotely while away (such as to view a live webcam, access a security camera system, a weather station, etc.), you won’t be able to suspend service, but downgrading speed and/or data usage may be an option during the off-season. However, this option often comes with other complications – some internet providers don’t guarantee you’ll get the same access slot when ready to reactivate (Xplornet), some may require you to cancel service and restart, and life with Rogers (among others) can be a customer service nightmare if they no longer offer the same data plan you were on before you suspended service (my source of 10 wasted hours in 2022 working with Rogers Customer Service to solve their own issue).
Equipment Rental / Purchase (and Minimum Contracts)
Internet options that require installation of a dish will likely require an installation fee (usually but not always requiring a professional installer on-site). That’s usually an added up front cost. Every option will require a modem, which is what converts the internet signal to wi-fi or Ethernet access by the computers – there is often an option of either renting these (perhaps $10 to $15 per month), or purchasing the modem outright. If you expect to use seasonal suspensions, you may need to purchase the modem outright, which is occasionally also required for American citizens who do not have a Canadian driver’s license as a 2nd form of Canadian ID. Pros and cons of renting / buying outright are weighing lifetime costs vs. cashflow (3 years renting a $15/month modem amounts to $480, which is probably more expensive than buying outright), though a rented modem is likely a lot easier to replace if it encounters a problem (including unwanted electrical surges that might zap the modem, though this doesn’t not seem to be a common problem vs. wireless landline phones that rarely make it through an entire year’s worth of lightning storms).
Physical Installation Requirements
If the internet option requires installation of a dish, there are a few things that may affect whether you’re eligible for the service, where the dish is installed, and where the modem can be:
Availability & Waitlists
New options can develop multi-month waitlists for installation. Internet providers won’t freely share how long waitlists are though, so it’s best to ask others who have recently started the same service, or try to talk to an actual person (a recent Vianet inquiry said “expect a callback within 10 business days”, but in reality it was about 25 business days because of their backlog).
Overall Cost
What you pay over the course of a year will be the monthly contract (less seasonal suspensions and re-start fees), plus data overages. It’s a good idea to map out 12 months of usage, as the most economical approach may to still go with a metered (limited data) approach that includes 1 or 2 very expensive months because of data overages, but the costs are spread out because of seasonal suspension and downgrading to slower speeds when internet usage is not as high.
Property Wi-Fi Network Primer
Most of the internet options are all about paying for and delivering internet service somewhere on your property. Most of the modems include a basic router function. The router is the local traffic cop that keeps track of all the devices connected to your network, and might include some Ethernet ports to hardwire connect a computer via an Ethernet cable (looks like a thick phone cable), and most transmit wi-fi signals so you can connect wirelessly. However, wi-fi ranges are typically fairly limited, so adding wi-fi access beyond the building the modem is located probably requires adding your own router and wi-fi extenders.
Wireless Routers & Mesh Networks
The simplest way to start is by using the router that came with your internet service and see whether it provides good coverage.
If you want to own your own router (and avoid paying monthly rental fees for the internet provider’s router), or you know you want wider wi-fi coverage consider a mesh network. The Eero 6 mesh network is a good and economical choice (there are many others that work well). A mesh network may have a router and 1, 2, or more mesh network extenders. The router plugs into the modem, and the mesh extenders plug into any outlet. You place the extenders where they still can make a strong signal with the router, and then they rebroadcast the wi-fi signal from there. To a user, you only see one network (or one SSID), which is the name of that router. If you don’t need extenders, there are many routers to choose from, and you can start with just the Eero router only too, so if you do need to extend later, you can just buy an Eero repeater to get the benefits of a mesh network.
If you already have a router, you can purchase wi-fi extenders, or wireless access points (WAP). They work similar to how the mesh network is described above, but each repeater has it’s own network name or SSID, so as a user, you have to decide which of the extenders or router you want to connect to. If you have a printer, that will connect to only one of these, and if you want to print from your computer, you will usually need to connect to the specific router or WAP that the printer is connected to.
Powerline Adapters
Let’s say you’re trying to place a Wireless Access Point (WAP) in another building, but the wi-fi signal back to the router (or the modem) is too weak. One option is to connect the 2 with a very long Ethernet cable (looks like a thick phone cable with 8 pins). Another option though is trying a Powerline adapter, which essentially intelligently uses the home 110v / 220v wiring you have throughout your property in place of the Ethernet cable. They typically come with 2 little units you plug into an outlet near the 2 devices you’re otherwise trying to connect with an Ethernet cable. Whether this works at your camp is a crapshoot based upon how current and “normal” your electrical wiring is between the buildings, but it is a relatively inexpensive alternative to replacing your whole system with a mesh network and all of those advantages.